Virtual Call Center-Home Based Agents

The right words delivered by the right people. It’s the difference between a lasting connection, and a bad impression.

At Bryteck Enterprises, you get the right people: career call center agents who speak American English and who know how to sell. You get the right words. We work with you to develop the scripts that amplify your brand’s personality. You get our attention. Bryteck’s agents are continually trained and tested on your product.

And your customers? Because our call center is integrated to our fulfillment center they get a complete experience. You get peace of mind.

Our Call Center Agents work confortably from their "Home Office" with constant contact via email and instant messaging.


Inbound Services

Sales, Service and Tech Support

Interactive Voice Response (IVR)

Automated Self-Service

Outbound Services

Surveys, Sales & Research

E-mail & Web Chat

Text-based Services

Our Premier Call Taking Program offers:

If you require the quality and customer satisfaction that can only be found in a U.S.-based call center and you are looking for a strategic service advantage as well as a reduction in total customer support costs, our Premier Call Taking Program is the answer.

In this program Bryteck Enterprises provides our partners the highest quality and customer satisfaction at the lowest-cost-per-incident for US-based customer support services. Bryteck provides the highest levels of Technical Support and Sales for:

Consumer Products and Services (Tier-1 Support)

Case management (Tier-2 and Tier-3 Support)

Commercial and Top-Tier Customers

Dealers, Retailers, and Configure-to-Order

Parts and Service Dispatching

New Product Releases

Executive Line Calls

Knowledge Base Development

 

Bryteck Enterprises provide Innovative Customer Service and Sales for:

Welcome Center and Service Enrollment

General Product Inquiries

Consumer Products and Services (Non-Technical)

Account Management and Billing

Warranty Eligibility and Claims

Cross-sell, Up-sell, Retention, and Win-Back

 

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Working from Home...

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Home Based Customer Service Agents

Our agents are professionally trained with at least 5 years experience in call taking and customer service. Our agents keep a quite and clean home office to take calls in a professional manner.